Flybe Reviews

If you could give minus stars I would! Our flight from London Heathrow to Belfast city resulted with 2 of our 5 checked baggage not arriving. Despite checking them in all together under the same name. We had travelled for our wedding and are now missing important items for this. It has been 10 days and no contact from any airline or airport staff regarding the location and return of these bags. Only an email address to email and no contact number. The customer service staff unable to help as it is a different department. Appalled at the lack of service or care.

We had so many issues with this airline and with checking in and trying to get information. Will not use again ever. buyer beware!

We reached the airport 3 hours before the flight and tried to check-in. After 30 mins of waiting, the lady came to check in the luggage (gate D16, Schiphol airport). She tried to check in the luggage for an hour and she was ignorant enough to call help or her Team lead. After asking million times, she decided to inform the Team Lead. The team lead got technical help and after 30 mins of all trials, they decided that it will not be possible to check-in. Meanwhile, we mentioned a minimum of 10 times that we are really getting delayed. She confirmed that the flight will not leave without us and she informed the Flybe gate. Then with a manually written ticket and large check-in bag, we went to the gate. Security and immigration understood the situation and let us pass through. We reached the gate and the flight was already GONE. The staff at the gate said they were never informed about the waiting passengers. Then they said they will try to accommodate us on the next flight and after 2.5 hours of waiting, they told us that they CANT (waw). They will accommodate us on the next day. Then booked a Hotel and let us go. No transport to Hotel or the transport from Hotel to Airport. We had to book a cab. The next day at the same counter and a new set of ignorant people. This time they wanted us to check in the small bag as well (which was the fine the day before ). Then after taking another 30 mins to check in (REALLLY, so busy chit-chatting with his colleagues), he couldn't print the receipt. Finally decided to proceed without a receipt. Reached the gate but they didn't let us board till the last minute because they haven't received the luggage check-in confirmation yet. Last-minute they let us in and we thought it over. I Landed at Heathrow, and now the luggage has gone missing. WAW.

I had flown a lot in my lifetime and seen many troubles, but Flybe made me forget all that. This is the worst flight and service ever. Even if you die if you don't take this flight, then choose to die in peace. Otherwise, they will murder you a million times during this flight.

Flight Birmingham to Belfast 1 hour delay, flight Belfast to Birmingham 1h 20 min delay. Here's an idea actually change your flight times by 1 hour as you are always late. Complete muppets, what else can be said. I wish they had stayed in administration and disappeared then I couldn't have booked with the useless articles. I star as I cannot give zero

Used Flybe to go from Belfast to Leeds & Bradford. Never again. Flight booked for 5.00pm. Arrived 3 hours early as instructed. At 5.05pm received an email saying your flights delayed. Until 8.20pm. Gave us a discount code to use worth £4 for the inconvenience. £4 between two people…… a single sandwich is £4.50 in Belfast airport.
No explanation for the delay.
No apologies.

Good to see them back but on the first flight of the day Birmingham to Belfast to depart at 7am, delayed til 9!!!!! 3 days later returning... Another almost 2 hour delay. Rubbish! Staff friendly but that's it. Back to easyJet!

We were flying from Schiphol airport this morning. Got to the check-in and bag drop desk at 6:55am for a 10:10am flight. The staff arrived 1h45 late. We were 2nd in the queue with about 30 other travelers behind us. We got to the gate at 10:15am just to be told the plane has left already with everyone that was behind us in the queue also stranded and trying to book new flights on very limited options. What was meant to be a 5h journey home has now turned into a 15h journey plus and additional cost of £1300. What is our recourse?

Oh and dont try and contact them on a Sunday! They dont answer

Shocked and outraged at the despicable service. Flew from Heathrow to Belfast city 4 days ago and my suitcase never arrived (had plenty of time to load it as the flight was delayed anyway) 5 others also missing their luggage. Told to fill out a form and I would get a text within the hour so I could track my suitcase and that it would most likely be on the next flight out. I never received a text message. There are 12 flights a day from Heathrow to Belfast. Therefore 48 opportunities for them to arrange my suitcase be delivered to me, but have chosen not to. I have been unable to work and have spent my time here extremely concerned I won’t receive the expensive and sentimental items that are inside my bag

1 star because I cannot give them 0. In short: we had to fly to London because my husband had an appointment there later on the same day. The flight was supposed to take off at 10am in the morning, but the pilot and the plane crew omitted to mention that the plane was struck by lightning one day prior. They started running tests on the plane with us inside, and those tests took around 1,5h. After that, I was under the impression that the pilot was pressured by company management to take off no matter what, but it seemed that the engineer at Schiphol didn't give him the signature to take off (for safety concerns, of course). After 3hrs of sitting in the plane, the pilot made the decision to let us disembark, probably realizing the plane won't take off any time soon. As a result of this series of bad decisions, my husband missed his appointment in London and we had to reschedule our entire trip for 2 weeks later.

Not impressed with new Flybe. (No change from old Flybe then really!) Delays and airport chaos are unfortunately everywhere at the moment, so that I can't blame them for. But... Them having no desk or representative in airports to ask at isn't helpful. The new vallet bag system is ridiculous. Because of the delays I couldn't go through to security etc as I was waiting to have a bleddy sticker put on my case so it could be handed over at the plane steps. (Then no one actually took it from me going out, so I had it over-head anyway!) So I was waiting in the bit before security for hours and hours whereas if it was the old system \ the one every other airline uses where you pay for the cabin case and it goes on the plane with you, I could have trotted through security and got a drink! On the way back we were all stood in the check in queue again waiting well over an hour for the check in to open. No communication that it would be opening over an hour late. One of the Flybe staff at Schiphol kept going over to the desk but didn't think to offer any update to the very frustrated, long line of people. The planes are uncomfy. But that's standard I guess. Staff were pleasant on the flights. But overall I won't be using them again. Euro star for me now.

Booked a flight from Leeds-Bradford to Belfast George Best scheduled for Friday 10th June 19.40 hrs. 7 days before departure got an email saying this flight was cancelled and to either take a refund or rebook on a flight Saturday 11th June at 11.30 hrs. Took the option of the 11th June 11.30 hrs flight. Got an email on Saturday 11th June stating flight estimated to leave at 19.40 hrs that evening offering £12 voucher to use for food/drink. During the long wait at the airport got 3 further emails the first two giving different times of estimated departure the third email stating that the flight would now leave at 19.40 hrs on SUNDAY 12th June!! Managed to boom an Aerlingus flight on Sunday morning, then whilst waiting on a taxi at the front of Leeds Bradford airport was told by another passenger that they were boarding the flight right away. Complete shambles some peoplehad already left the airport intending to return for the flight the next day. Making a complaint and attempting to claim back for the delay and the extra flight booking, I don't hold out much hope. They derserve to go out of business again if this is the level of customer don't care they display.

PLANE WAS DELAYED BY 1HOUR THEN WAS TOLD I HAD TO PUT MY BAG IN VALET, WHICH THE MAN TOOK MINE AND MY GIRLFRIENDS SUITCASES, I THEN GOT OFF THE PLANE AND WAS TOLD TO COLLECT THE SUITCASES FROM VALET AND MINE DIDNT HAVE A VALET TAG ON IT, YET MY GIRLFRIENDS DID AND THE BLONDE GIRL WITH GLASSES WITH THE TERRIBLE CUSTOMER SERVICE SAID NOTHING CAN BE DONE AND TOLD ME TO LEAVE, I THEN HAD TO WAIT ALL THE WAY THROUGH THE SECURITY OBVIOUSLY BUT THEN HAD TO WAIT AT THE CAROUSAL ON MY BAG WHICH ALSO WAS AN ABSOLUTE BALLS ABOUT. DO NOT FLY WITH THESE ABSOLUTE MONGS !

3 Flybe flights this week, all delayed ranging from 40 mins to 2hr 54min. Total shambles at Leeds this evening with the Heathrow flight getting ever later and zero information on the ground due to a lack of staff with the handling agents. Flybe call centre shuts at 5pm which is handy when you’re stuck at the airport at 10pm. Basically, they take your money and leave you to fend for yourself. Avoid Flybe and avoid Leeds/Bradford too!

Completely shambolic. After a 6 hour wait at Belfast City today with not a single Flybe staff member in sight and absolutely no information about the cause of the delay, my flight to Leeds was cancelled. It then took 3 further hours to arrange taxis and overnight hotel accommodation. During this continued dela, I discovered that I had been rebooked to travel the next evening and would arrive in Birmingham (yes - not Leeds) at 9.40pm! As a single female traveller I have no desire to try to find my way late at night on the Jubilee holiday from Birmingham to where I live in York. What on earth are you thinking, Flybe - seriously! You surely can't believe this is acceptable?

Leeds - Belfast. Flight cancelled with no way to contact Flybe online or by phone to change to another day or find out information. They put us up overnight. They booked us a taxi back to the airport but didn't pay for it, I had to!!! No Flybe staff at the airport. I asked airport staff for a contact email or number to get my money back. They looked on their internal system and said there isn't one. I tried to change my flight on the website to return in a month. It costs £45 just for the admin fee to change the flight. It would have been cheaper to book a new flight - except I'll never Flybe again. I've switched to Emerald (Aer Lingus).